Privacy Policy for Using  LA Velique

At La Velique, we are committed to protecting your privacy and safeguarding your personal information. Whether you are searching for a luxury villa, enquiring about property management, exploring real estate opportunities, booking concierge services, or seeking accommodation through SGU Living, we recognise the importance of handling your personal information responsibly, securely and transparently.This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, communicate with us, or use any of our services.Our aim is to ensure that every interaction with La Velique reflects the highest standards of professionalism, integrity and confidentiality. We collect only the information necessary to provide our services, improve your experience and meet our legal and regulatory obligations.This Privacy Policy applies to all visitors to the La Velique website and to all individuals who interact with us, including prospective clients, property owners, buyers, sellers, tenants, guests, students, parents, business partners and service providers.By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services or contact us so that we can address your concerns.

Who We Are

La Velique is a luxury real estate and lifestyle company based in Grenada, dedicated to delivering exceptional property and hospitality services with professionalism, discretion and personalised attention.Our services include:Luxury villa rentals Long-term residential rentalsLuxury property sales Property management Concierge services SGU Living student accommodation and relocation services. Whether you are searching for your next home, investing in Caribbean real estate, arranging luxury accommodation, relocating to Grenada or seeking trusted property management, La Velique is committed to providing a seamless and personalised experience.Throughout this Privacy Policy, the terms "La Velique" or SGU Living, "we", "our" and "us" refer to La Velique and its associated services, including SGU Living where applicable. As the organisation responsible for determining how your personal information is collected and used, we are committed to processing your information lawfully, fairly and transparently. We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this Privacy Policy.

Information We Collect

To provide our services effectively, La Velique may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.### Personal Information.

We may collect:

• Full name
• Residential or postal address
• Email address
• Telephone number
• Nationality and country of residence
• Preferred method of contact
• Emergency contact details, where appropriate

Property Information where relevant to your inquiry or transaction, we may collect:

• Preferred location
• Property type
• Budget
• Rental requirements
• Purchase requirements
• Property ownership information
• Viewing requests
Booking Information

We may collect:
•Arrival and departure dates
• Number of guests
• Accommodation preferences
• Special requests
• Travel information relevant to your booking
• Booking history

Payment Information
Where payment is required, transactions may be processed through secure third-party payment providers.

La Velique does not store your full credit or debit card details on its own systems.

Communications

We may retain records of communications made by:• Email
• Telephone
• Website contact forms
• WhatsApp
• Other authorised messaging platforms

Information Collected Automatically when you visit our website, we may automatically collect:• IP address
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• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics
• General geographic location
• Referring website or search engine

La Velique collects personal information in a variety of ways to ensure we can provide our services efficiently and respond to your requests promptly.

Information You Provide Directly

You may choose to provide personal information when you:• Submit an inquiry through our website.
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• Contact us by email or telephone.
• Send us a WhatsApp message.
• Request information about a property.
• Book a villa or long-term rental.
• Arrange a property viewing.
• Request concierge services.
• Apply for accommodation through SGU Living.
• Subscribe to newsletters or marketing communications.
• Complete forms on our website.
• Provide feedback or participate in surveys.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies. This may include information about your device, browser, IP address, pages visited, time spent on our website and general usage patterns.This information helps us improve the performance, functionality and security of our website and better understand how visitors use our services.### Information Received from Third Parties

In some circumstances, we may receive information from trusted third parties, including:• Property owners.
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• Estate agents and real estate professionals.
• Referral partners.
• Service providers.
• Legal or financial advisers acting on your behalf.
• Publicly available property records, where permitted by law.### Accuracy of Your Information

We rely on the information you provide to us being accurate, complete and up to date. If any of your personal information changes, we encourage you to notify us as soon as reasonably possible so that we can maintain accurate records.

How We Use Your Information

La Velique uses your personal information only for legitimate business purposes and to provide the services you request. We process your information responsibly, fairly and transparently, and only where it is necessary to do so.We may use your personal information to:

Provide Our Services• Respond to your inquiries.
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• Arrange property viewings.
• Manage villa bookings and reservations.
• Provide long-term rental services.
• Assist with buying and selling property.
• Deliver concierge and lifestyle services.
• Process SGU Living accommodation applications.
• Communicate with property owners, tenants and guests.### Manage Your Relationship with UsWe may use your information to:• Respond to questions and requests.
• Provide customer support.
• Send booking confirmations and updates.
• Notify you of changes to our services.
• Maintain accurate client records.### Improve Our Website and ServicesWe continually review how our website and services perform. Your information may help us to:• Improve website functionality.
• Enhance user experience.
• Analyse visitor trends.
• Develop new services.
• Improve customer satisfaction.

Marketing Communications

Where you have provided your consent, we may send you information about:• New property listings.
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• Luxury villa availability.
• Concierge services.
• Property management services.
• SGU Living accommodation opportunities.
• Company news and updates.
• Special promotions or events.You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.### Legal and Regulatory

Obligations

We may process your personal information where necessary to:• Comply with applicable laws and regulations.
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• Protect our legal rights.
• Prevent fraud or unlawful activity.
• Resolve disputes.
• Enforce our contractual agreements.
• Meet reporting or regulatory obligations where required.La Velique will only use your personal information for the purposes for which it was collected or for other compatible purposes permitted by applicable law.

Lawful Basis for Processing Personal Information

La Velique processes personal information only where there is a lawful and legitimate reason to do so.

Depending on the circumstances, we may process your personal information for one or more of the following reasons:

Your Consent

We may process your personal information where you have given us your consent, for example when you:

• Submit an inquiry through our website.
• Subscribe to our newsletter.
• Request marketing communications.
• Contact us for information about our services.You may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.### Performance of a Contract

We may process your information where it is necessary to:• Arrange a property viewing.
• Confirm a booking.
• Manage a villa rental.
• Provide concierge services.
• Deliver property management services.
• Facilitate the purchase or sale of a property.
• Provide SGU Living accommodation and relocation services.### Compliance with Legal Obligations

We may process your personal information where necessary to comply with applicable laws, regulations, court orders or requests from competent public authorities.### Legitimate Business Interests

We may process personal information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.These interests may include:• Improving our services.
• Maintaining the security of our website.
• Preventing fraud and unauthorised activity.
• Managing customer relationships.
• Responding to inquiries and requests.
• Protecting our legal rights.
• Improving the performance and functionality of our website.Whenever we rely on our legitimate interests, we carefully consider and balance your privacy rights before processing your personal information.

Sharing Your Information

La Velique respects your privacy and does not sell, rent or trade your personal information to third parties.We may share your personal information where it is necessary to provide our services or where required by law.

Your information may be shared with:• Property owners and landlords.
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• Buyers and sellers involved in a property transaction.
• Property management partners.
• Trusted contractors and service providers.
• Payment processing providers.
• Professional advisers, including legal and accounting professionals.
• Government authorities or regulatory bodies where required by law.

All third parties with whom we share personal information are expected to handle your information securely and only for the purposes for which it has been provided.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes and enforcing our contractual rights.When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable legal and regulatory requirements.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Withdraw your consent where processing is based on your consent.
• Object to certain types of processing.
• Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.Subject to applicable law, you may have the right to:• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Withdraw your consent where processing is based on your consent.
• Object to certain types of processing.
• Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.

Contact Us

If you have any questions about this Privacy Policy or how La Velique collects, uses or protects your personal information, please contact us.

La Velique | SGU Living
Email: info@lavelique.com
Telephone: +1 473 449 5000
Website: www.lavelique.com

We will endeavour to respond to all privacy-related inquiries promptly and professionally.

We are committed to addressing all privacy-related inquiries promptly, professionally and transparently.