Booking Terms for Using  LA Velique

These Booking Terms apply to accommodation reserved or arranged through La Velique and SGU Living.They should be read together with our Terms and Conditions, Cancellation and Refund Policy, Privacy Policy and any property-specific booking, rental or tenancy agreement. By submitting a booking request, making a payment or signing a booking or tenancy agreement, you confirm that you have read and accepted these Booking Terms.

About our booking services

La Velique arranges short-term and long-term accommodation, including villas, apartments, residential properties and related services in Grenada. SGU Living is a specialist service operated under La Velique, primarily serving students, faculty, staff, visiting parents and other members of the St. George’s University community.Both La Velique and SGU Living may arrange short-term or long-term accommodation. The booking type shown in your Booking Confirmation determines which terms apply.

Our role

Depending on the Property, we may act as:the direct accommodation provider; a property manager acting for the Owner;a booking or letting agent acting for the Owner; oran introduction service connecting the customer with an independent Owner or Provider. The Booking Confirmation will identify the Property, dates, price, payment schedule and, where applicable, the Owner or Provider responsible for supplying the accommodation. Where we act as an agent, the accommodation contract may be between the customer and the Property Owner. A separate rental or tenancy agreement may also be required.

Booking eligibility

The person making the booking must:be at least 18 years old;have legal authority to enter into the booking;provide complete and accurate information;have permission to act for every person included in the booking; andaccept responsibility for ensuring that all Guests or occupants follow these Booking Terms and the Property’s rules. We may request photographic identification and reasonable supporting information before confirming a booking. SGU Living may also request evidence of university enrolment, employment, faculty status or the customer’s relationship to a member of the SGU community where a Property or special rate is restricted to that community.

Booking requests and confirmation

Submitting an inquiry or booking request does not guarantee availability and does not create a confirmed booking.A booking is confirmed only when:availability has been verified; we have issued a written Booking Confirmation;the required payment has cleared;requested identification or supporting documents have been received; and any required booking, rental or tenancy agreement has been accepted or signed.Customers should not book flights or make non-refundable travel arrangements until written confirmation has been received. The customer must check the Booking Confirmation carefully and report any error as soon as reasonably possible.

Information included in your Booking Confirmation

The Booking Confirmation will normally include:the Property address or location;the booking type arrival and departure dates or tenancy start date;the number of authorised occupants;the accommodation price and currency; taxes and additional charges;included and excluded utilities;the required booking, holding or security deposit;the payment schedule;the cancellation conditions; andany Property-specific rules or requirements. Where the Booking Confirmation contains Property-specific terms that differ from these general Booking Terms, the Property-specific terms will apply, provided they were clearly disclosed before payment and comply with applicable law.

Short Term Bookings

A Short-Term Booking is accommodation provided for a temporary visit or holiday and is normally identified as such in the Booking Confirmation. A Short-Term Booking is intended to provide a temporary license to occupy the Property and does not create a residential tenancy, to the extent permitted by law. Short-Term payment schedule unless the Booking Confirmation states otherwise:a booking deposit of 30% of the total accommodation price is required to confirm the booking;the remaining balance must be paid 30 calendar days before check-in; and bookings made within 30 days of check-in must be paid in full when confirmed. The booking deposit forms part of the accommodation price. It is separate from any refundable security or damage deposit. If payment is not received by the due date, we may give notice requiring payment. If payment remains outstanding, the booking may be cancelled and the applicable cancellation charge deducted.

Your Rights

Subject to applicable law, you may have the right to:

•  Request access to the personal information we hold about you.
•. Request correction of inaccurate or incomplete information.
•  Request deletion of your personal information where appropriate.
•  Withdraw your consent where processing is based on your consent.
•  Object to certain types of processing.
•  Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.Subject to applicable law, you may have the right to:• Request access to the personal information we hold about you.
•  Request correction of inaccurate or incomplete information.
•  Request deletion of your personal information where appropriate.
•  Withdraw your consent where processing is based on your consent.
•  Object to certain types of processing.
•  Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.

Long Term Bookings

A Long-Term Booking is accommodation provided on a monthly, fixed-term or month-to-month residential basis. All Long-Term Bookings are subject to:confirmation by the Property Owner;satisfactory identification or reference checks where required;payment of the agreed deposits and initial rent; and signature of a separate tenancy or rental agreement. The tenancy agreement will contain the final rental period, payment date, notice period, utility arrangements, maintenance responsibilities and termination terms. Long-Term payment schedule unless the Booking Confirmation or tenancy agreement states otherwise:a reservation or holding deposit may be required to remove the Property from the market;the holding deposit will normally be credited towards the security deposit when the tenancy agreement is signed;a security deposit equivalent to one month’s rent is required;the first month’s rent must be paid before occupancy; and subsequent rent is payable monthly in advance. Where the tenancy begins part-way through a month, the first rental payment may be calculated on a prorated basis.A security deposit cannot be used as the final month’s rent unless the Owner agrees in writing.

Security and damage deposits

A refundable security or damage deposit may be required for both Short-Term and Long-Term Bookings.The amount will be confirmed before payment.Reasonable deductions may be made for:unpaid rent or accommodation charges; unpaid utilities or services;damage beyond fair wear and tear missing items;excessive cleaning lost keys or access devices unauthorised Guests, pets, smoking or events; or another evidenced breach of the booking or tenancy agreement. For Short-Term Bookings, the remaining deposit will normally be returned within 14 calendar days after check-out.For Long-Term Bookings, the remaining deposit will normally be returned within 30 calendar days after the Tenant has left, returned all keys and completed the final inspection and utility settlement. Any deduction will be explained and, where appropriate, supported by an itemised statement.

Short Term cancellations

All cancellations must be submitted in writing.Subject to any stronger statutory rights, the following maximum cancellation charges will normally apply:60 days or more before check-in: 10% of the total accommodation price.30–59 days before check-in: 30% of the total accommodation price.

15–29 days before check-in: 50% of the total accommodation price. Fewer than 15 days before check-in or non-arrival: up to 100% of the total accommodation price.The cancellation charge will not exceed the reasonable loss caused by the cancellation.Where the Property is successfully rebooked for the same dates, the cancellation charge will be reduced to reflect the amount recovered, less reasonable processing and administrative costs. Any remaining refundable balance will normally be returned within 10 business days after the cancellation charge has been calculated.Full details are provided in our Cancellation and Refund Policy.

Before signing the tenancy agreement if the applicant withdraws after paying a holding deposit, a reasonable amount may be deducted to cover evidenced losses, including the time for which the Property was removed from the market. The remaining balance will be refunded.The holding deposit will normally be refunded in full if:the Owner declines the application for reasons unrelated to false information;the Property becomes unavailable;the Owner decides not to proceed;agreed tenancy terms are materially changed before signing; or applicable law requires a full refund.After signing the tenancy agreement once the tenancy agreement has been signed, any cancellation or early termination will be governed by that agreement and applicable law. Fixed-term Tenants may remain responsible for rent until the agreed end date unless:a break clause applies the Property is re-let;the Owner agrees to an early surrender; or the tenancy is otherwise lawfully terminated.Month-to-month Tenants must give the written notice required by the tenancy agreement. Withdrawal from university, changes to an academic programme, visa or travel difficulties do not automatically end a tenancy or create a right to a refund unless agreed in writing or required by law.

Long Term cancellations

Changes to a booking

Requests to change dates, the Property, the number of occupants or other booking details are subject to availability and approval. A change may result in:a different accommodation price;additional cleaning or occupancy charges a revised deposit;application of the current rate for the new dates; orcancellation of the original booking where the requested change cannot be accommodated.No change is confirmed until accepted in writing.Bookings cannot be transferred to another person without written approval.

Check-in and check-out

heck-in and check-out times will be stated in the Booking Confirmation. Guests must provide their expected arrival time and follow the supplied access instructions. Additional charges may apply for: unauthorised early check-in;late check-out;lost keys;emergency access caused by Guest error; orarrival outside agreed hours where additional staffing is required.Any charge will be disclosed or reasonably explained.

Occupancy and visitors

Only the people named or authorised in the Booking Confirmation may occupy the Property. The maximum occupancy must not be exceeded without written permission. The customer must not sublet the Property;advertise it for resale or rental;use it for an unauthorised event;allow unregistered occupants to reside at the Property; or use the Property for illegal or commercial purposes. The Lead booker remains responsible for the conduct of Guests, visitors, children and approved pets.

Property rules

Guests and Tenants must comply with all reasonable Property rules, including rules concerning noise smoking and vaping pets parking swimming pools and shared facilities waste disposal air-conditioning and utilities; visitors; parties and events; and community or building security.Serious or repeated breaches may result in termination of the booking or tenancy, subject to the agreement and applicable law.

Property condition and maintenance

Long-Term Tenants may be asked to sign a move-in inventory or condition report. Guests and Tenants must take reasonable care of the Property keep it reasonably clean;use appliances and utilities responsibly report maintenance or safety issues promptly take reasonable steps to prevent further damage and allow reasonable access for repairs, inspections or emergencies. Failure to report a problem promptly may affect the available remedy where the delay prevents the problem from being corrected Utilities and additional charges for Short-Term Bookings, utilities are included only where stated in the listing or Booking Confirmation. For Long-Term Bookings, the tenancy agreement will identify which utilities are included and which must be paid separately. Electricity, water, internet, housekeeping, laundry, transport and other services must not be assumed to be included unless confirmed in writing. Where electricity or another utility is separately metered, the Tenant is responsible for the charges incurred during the tenancy.

Pets

Pets are accepted only where the Property is expressly pet-friendly the Owner has provided written approval and any required pet deposit or cleaning charge has been paid. Customers are responsible for damage, additional cleaning or nuisance caused by their pet. An online description stating that a Property is pet-friendly does not remove the requirement to declare the pet before booking.

Security and damage deposits

A refundable security or damage deposit may be required for both Short-Term and Long-Term Bookings.The amount will be confirmed before payment.Reasonable deductions may be made for unpaid rent or accommodation charges;unpaid utilities or services;damage beyond fair wear and tear missing items;excessive cleaning;lost keys or access devices; unauthorised guests, pets, smoking or events or another evidenced breach of the booking or tenancy agreement. For Short-Term Bookings, the remaining deposit will normally be returned within 14 calendar days after check-out. For Long-Term Bookings, the remaining deposit will normally be returned within 30 calendar days after the Tenant has left, returned all keys and completed the final inspection and utility settlement. Any deduction will be explained and where appropriate, supported by an itemised statement.

Short Term cancellations

All cancellations must be submitted in writing.Subject to any stronger statutory rights, the following maximum cancellation charges will normally apply:60 days or more before check-in: 10% of the total accommodation price.30–59 days before check-in: 30% of the total accommodation price. 15–29 days before check-in: 50% of the total accommodation price. Fewer than 15 days before check-in or non-arrival: up to 100% of the total accommodation price.The cancellation charge will not exceed the reasonable loss caused by the cancellation. Where the Property is successfully rebooked for the same dates, the cancellation charge will be reduced to reflect the amount recovered, less reasonable processing and administrative costs. Any remaining refundable balance will normally be returned within 10 business days after the cancellation charge has been calculated.Full details are provided in our Cancellation and Refund Policy.

Long Term cancellations

Before signing the tenancy agreement if the applicant withdraws after paying a holding deposit, a reasonable amount may be deducted to cover evidenced losses, including the time for which the Property was removed from the market.The remaining balance will be refunded.The holding deposit will normally be refunded in full if:the Owner declines the application for reasons unrelated to false information;the Property becomes unavailable;the Owner decides not to proceed;agreed tenancy terms are materially changed before signing; or applicable law requires a full refund. After signing the tenancy agreement once the tenancy agreement has been signed, any cancellation or early termination will be governed by that agreement and applicable law.Fixed-term Tenants may remain responsible for rent until the agreed end date unless:a break clause applied the Property is re-let the owner agrees to an early surrender  or the tenancy is otherwise lawfully terminated. Month-to-month Tenants must give the written notice required by the tenancy agreement.Withdrawal from university, changes to an academic programme, visa or travel difficulties do not automatically end a tenancy or create a right to a refund unless agreed in writing or required by law.

Changes to a booking

Requests to change dates, the Property, the number of occupants or other booking details are subject to availability and approval. A change may result in:a different accommodation price;additional cleaning or occupancy charges;a revised deposit;application of the current rate for the new dates; or cancellation of the original booking where the requested change cannot be accommodated. No change is confirmed until accepted in writing.Bookings cannot be transferred to another person without written approval.

Check-in and check-out

Check-in and check-out times will be stated in the Booking Confirmation.Guests must provide their expected arrival time and follow the supplied access instructions. Additional charges may apply for: unauthorised early check-in;late check-out;lost keys;emergency access caused by Guest error; or arrival outside agreed hours where additional staffing is required. Any charge will be disclosed or reasonably explained.

Occupancy and visitors

Only the people named or authorised in the Booking Confirmation may occupy the Property. The maximum occupancy must not be exceeded without written permission.The customer must not:sublet the Property;advertise it for resale or rental;use it for an unauthorised event allow unregistered occupants to reside at the Property; or use the Property for illegal or commercial purposes.The Lead Booker remains responsible for the conduct of Guests, visitors, children and approved pets.

Property rules

Guests and Tenants must comply with all reasonable Property rules, including rules concerning noise smoking and vaping pets parking swimming pools and shared facilities waste disposal air-conditioning and utilities visitors parties and events and community or building security. Serious or repeated breaches may result in termination of the booking or tenancy, subject to the agreement and applicable law.

Property condition and maintenance

Long-Term Tenants may be asked to sign a move-in inventory or condition report.Guests and Tenants must:take reasonable care of the Property keep it reasonably clean;use appliances and utilities responsibly report maintenance or safety issues promptly take reasonable steps to prevent further damage; and allow reasonable access for repairs, inspections or emergencies. Failure to report a problem promptly may affect the available remedy where the delay prevents the problem from being corrected. Utilities and additional charges for Short-Term Bookings, utilities are included only where stated in the listing or Booking Confirmation. For Long-Term Bookings, the tenancy agreement will identify which utilities are included and which must be paid separately. Electricity, water, internet, housekeeping, laundry, transport and other services must not be assumed to be included unless confirmed in writing. Where electricity or another utility is separately metered, the Tenant is responsible for the charges incurred during the tenancy.

Pets

Pets are accepted only where the Property is expressly pet-friendly the Owner has provided written approval; and any required pet deposit or cleaning charge has been paid.Customers are responsible for damage, additional cleaning or nuisance caused by their pet. An online description stating that a Property is pet-friendly does not remove the requirement to declare the pet before booking.

Non-arrival and early departure

No refund is normally provided for:failure to arrive;late arrival;unused nights;voluntary early departure;university timetable changes;flight disruption; orremoval following a serious breach of the booking rules. This does not affect any right to a refund where the Property or contracted service was materially unavailable for reasons not attributable to the customer.Suitable travel and cancellation insurance is strongly recommended.

If the Property becomes unavailable

If a confirmed Property becomes unavailable, we will inform the customer as soon as reasonably possible.  Where practicable, we will offer comparable alternative accommodation;an agreed change of dates;a booking credit; or a refund of amounts paid for the unavailable accommodation. The customer is not required to accept a materially inferior alternative.Unless legally responsible, we are not liable for separate flights, visas, transport or other personal expenses.

Listings and Property information

We take reasonable steps to ensure that Property descriptions, photographs, locations and amenities are accurate. Minor changes to furniture, décor or landscaping may occur. Material changes known before arrival will be communicated where reasonably possible.References to distances, driving times, neighbourhoods and transport routes are estimates and may be affected by traffic, road conditions, university schedules or third-party services.

Complaints during a booking

Problems should be reported as soon as reasonably possible so that we or the Owner have an opportunity to investigate and correct them. Customers should ideally provide their name and booking reference;a description of the issue; relevant photographs or videos; and the resolution requested. Complaints may be submitted using the contact details shown on our website.

SGU Living independence

SGU Living is an independent service operated under La Velique. It is not affiliated with, endorsed by, sponsored by or acting on behalf of St. George’s University. SGU Living is not an official university housing department. Accommodation arranged through SGU Living is privately owned or independently managed.References to SGU, the university community, campus locations and SGU bus routes are descriptive only and do not indicate an official relationship with St. George’s University.

Privacy

Personal information provided during the booking process will be handled in accordance with our Privacy Policy.Information may be shared with Property Owners, landlords, payment processors or other Providers where reasonably necessary to assess, confirm and fulfil the booking.

Governing law

These Booking Terms are governed by the laws of Grenada.Nothing in these Booking Terms excludes or limits any mandatory consumer, tenancy or other legal right.