Terms & Conditions

Last Updated: 01/07/2026

Terms & Conditions for Using LA Velique

Business details: These Terms are issued by La Velique Ltd, trading as La Velique and SGU Living, of Grand Anse, Grenada W.I. Email: info@lavelique.com Telephone/WhatsApp: +1 473 449 5000

‍In these Terms, “La Velique”, “SGU Living”, “we”, “us” and “our” refer to the business identified.

About La Velique and SGU LivingLa Velique provides accommodation, property, concierge, relocation and related services in Grenada.SGU Living is a specialist service operated under La Velique, primarily serving students, faculty members, staff, visiting families and other members of the St. George’s University community.Accommodation may be offered under either brand. The applicable booking conditions depend on whether the accommodation is identified in the Booking Confirmation as a Short-Term Booking or a Long-Term Booking not simply on the brand through which it was advertised.

About La Velique & SGU Living

About La Velique and SGU Living: La Velique provides accommodation, property, concierge, relocation and related services in Grenada.SGU Living is a specialist service operated under La Velique, primarily serving students, faculty members, staff, visiting families and other members of the St. George’s University community. Accommodation may be offered under either brand. The applicable booking conditions depend on whether the accommodation is identified in the Booking Confirmation as a Short-term Booking or a Long-term Booking not simply on the brand through which it was advertised.

SGU Living independence disclaimer

SGU Living is an independent, privately operated service. It is not part of, affiliated with, endorsed by, authorised by, sponsored by or acting on behalf of St. George’s University. References to “SGU”, “St. George’s University”, the SGU community, campus locations or university transport routes are used only to describe the community served or the location of accommodation. SGU Living is not an official university housing department. St. George’s University does not verify our listings, collect payments, manage bookings or accept responsibility for accommodation or services arranged through SGU Living.

University names, abbreviations, logos and trademarks remain the property of their respective owners.Information about campus distances, journey times and SGU bus routes is provided in good faith but may change. Guests and tenants should verify any information that is particularly important to their decision before booking.

Definitions

For these Terms: Booking Confirmation means the written confirmation, quotation, invoice or booking summary issued by us.Guest means a person occupying short-term Accommodation.Tenant means a person occupying Long-term accommodation under a tenancy or rental agreement. Lead Booker means the person making the booking and accepting these terms. Property means the villa, apartment, house, room or other accommodation booked. means the legal owner, landlord or authorised operator of the Property.

Provider means an independent property owner, landlord, concierge partner, transport provider, tour operator or other third-party supplier. Short-term Booking means accommodation expressly offered as temporary or holiday accommodation, normally for fewer than 30 nights. Long-term Booking means residential accommodation offered on a monthly, fixed-term or month-to-month basis and governed by a separate tenancy or rental agreement.

Our role

Depending on the Property or service, we may act:as the direct provider;as property manager on behalf of an Owner;as the Owner’s booking or letting agent; or as an introduction or coordination service between the customer and an independent Provider. The Booking Confirmation will identify the Property, service, price and, where applicable, the contracting Owner or Provider. Where an Owner or Provider supplies the accommodation or service, their property-specific terms may also apply. We remain responsible for services that we provide directly and for obligations that cannot lawfully be excluded. We may receive a commission from Owners or preferred partners. Any amount payable directly by the customer will be disclosed before the booking is confirmed.

Eligibility and booking authority

The Lead Booker must be at least 18 years old have legal capacity to enter into the booking;provide complete and accurate information have authority to accept these Terms for every Guest or occupant included in the booking; and ensure that all Guests and occupants comply with these Terms, the Booking Confirmation and the Property’s house rules.We may request identification and, for certain SGU Living services or rates, reasonable evidence of student, faculty, staff or family status.

Booking process

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Withdraw your consent where processing is based on your consent.
• Object to certain types of processing.
• Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.Subject to applicable law, you may have the right to:• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Withdraw your consent where processing is based on your consent.
• Object to certain types of processing.
• Request information about how your personal information is used.To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before responding to your request.

Prices and payment

Prices may be quoted in United States dollars, Eastern Caribbean dollars or another currency clearly stated in the Booking Confirmation. The customer is responsible for:paying in the quoted currency;bank, card or international transfer fees currency conversion charges;taxes or service charges disclosed before booking; and utilities or additional services identified as excluded from the accommodation price. Payment by bank transfer is considered received only when cleared funds reach the specified account. Payment must be made only to the account or payment method identified in our written instructions. We are not responsible for payments sent to an unauthorised person or account where the customer failed to follow verified payment instructions. Any payment plan or different payment schedule must be agreed in writing.

Short Term Booking payments

Unless the Booking Confirmation states otherwise:a booking deposit of 30% of the total accommodation price is due when the booking is confirmed;the remaining balance is due 30 calendar days before check-in; and bookings made within 30 days of check-in must be paid in full when confirmed.The booking deposit forms part of the total accommodation price. It is different from a refundable security or damage deposit. We may cancel a Short-Term Booking if payment is not received by the due date, after giving reasonable notice and an opportunity to correct the missed payment. Any cancellation charge will be calculated under section - short-term cancellations by the customer.

Long Term Booking payments and deposits

Unless the Booking Confirmation or tenancy agreement states otherwise:a reservation or holding deposit may be required to remove the Property from the market;the holding deposit will normally be credited towards the security deposit when the tenancy agreement is signed;a security deposit equivalent to one month’s rent is required;the first month’s rent must be paid before occupancy and subsequent rent is payable monthly in advance on the date stated in the tenancy agreement. Where a tenancy begins part-way through a rental month, the Booking Confirmation will state whether the first payment is prorated. A security deposit cannot be treated as the final month’s rent unless the Owner agrees in writing. After the Tenant leaves, returns all keys and provides any required final utility information, the Owner or authorised property manager will normally provide an itemised deposit statement and return the undisputed balance within 30 calendar days.

Reasonable deductions may be made for:unpaid rent or utilities;damage beyond fair wear and tear;missing items;excessive cleaning;lost keys or security devices unauthorised alterations; or other evidenced losses permitted by the tenancy agreement and applicable law.12. Short-Term cancellations by the customer cancellation must be submitted in writing by email or another method accepted in the Booking Confirmation. The cancellation date is the date we receive the notice.Subject to any stronger statutory cancellation rights, the following maximum cancellation charges will normally apply:60 days or more before check-in: 10% of the total accommodation price.30–59 days before check-in: 30% of the total accommodation price.15–29 days before check-in: 50% of the total accommodation price.Fewer than 15 days before check-in or non-arrival: up to 100% of the total accommodation price.A cancellation charge will not exceed the reasonable loss caused by the cancellation. In determining the final charge, we may consider the notice provided, payment-processing costs, work already performed and whether the Property was successfully re-booked.

Where the Property is re-booked for the same dates, the cancellation charge will be reduced to reflect the amount recovered, less reasonable costs.Any refundable balance will normally be returned within 10 business days after the cancellation charge has been calculated. Any shorter statutory refund period will take priority.Where applicable law requires the return of a deposit following the death of the customer, the deposit will be refunded to the authorised representative of the customer’s estate.13. Date changes, early departures and non-arrival. A request to change dates is subject to availability and may result in a price adjustment.Where a change cannot be accommodated, the request may be treated as a cancellation. We will explain this before processing the change.No refund is normally due for:non-arrival; late arrival;unused nights;voluntary early departure or removal from a Property following a serious breach.This is subject to statutory rights and any situation in which the Property or contracted service was materially unavailable or unsuitable for reasons not attributable to the customer.Travel insurance covering cancellation, illness, weather disruption and travel delays is strongly recommended.

Cancellation or material change by us or the Owner

If a confirmed Property becomes unavailable, we will notify the customer as soon as reasonably possible and offer, where practicable:a suitable alternative of comparable standard;a credit or agreed change of dates; or a refund of amounts paid for the unavailable accommodation or service.

The customer is not required to accept a materially inferior alternative.If only part of a paid service is unavailable, an appropriate proportionate refund or replacement service will be offered. Except where legally responsible, we are not liable for separate travel, flight, visa or personal expenses. Customers should maintain suitable travel insurance. Check-in, check-out and occupancy check-in and check-out times will be stated in the Booking Confirmation.Only registered Guests or authorised occupants may reside at the Property.

The maximum occupancy must not be exceeded without written approval.The customer must not:sublet or transfer the booking;hold parties or events without written permission;use the Property for illegal or commercial activity;create excessive noise or nuisance;smoke or vape inside a non-smoking Property;keep an unauthorised pet; orinterfere with safety, security, utility or internet equipment.Serious or repeated breaches may result in termination of occupancy, subject to the applicable agreement and law.

Property condition and maintenance

Guests and Tenants should inspect the Property on arrival and report significant damage, defects or missing items promptly. Long-term tenants may be provided with a move-in inventory or condition report. Failure to report an obvious issue may be considered when determining responsibility, but does not remove rights concerning concealed, unsafe or subsequently discovered defects.Customers must keep the Property reasonably clean;use fixtures, appliances and utilities responsibly;report maintenance or safety problems promptly;take reasonable steps to prevent further damage; and allow reasonable access for inspections, repairs or emergencies. For long-term accommodation, routine access will be subject to reasonable notice except in an emergency or where otherwise permitted by law.

Utilities, internet and shared amenities

For Short-Term Bookings, utilities and internet are included only where stated in the listing or Booking Confirmation.For Long-Term Bookings, the tenancy agreement will identify which utilities are included and which must be paid by the Tenant.

Shared facilities such as pools, gyms, games rooms, laundry areas, parking areas or transport services may be subject to opening hours, maintenance, safety rules and temporary closure.Temporary interruption caused by utility providers, essential repairs, severe weather or circumstances outside reasonable control does not automatically entitle the customer to a full refund. Where the interruption materially affects the accommodation, we will work with the Owner to provide an appropriate remedy.

Pets

Pets are permitted only where the Property is expressly described as pet-friendly and written approval has been obtained.Additional cleaning charges, pet deposits or property-specific restrictions must be disclosed before the pet is accepted. The customer is responsible for any damage, nuisance or additional cleaning caused by the pet is customer responsibility.

Customer responsibility

Customers are responsible for:their own conduct and that of their Guests, children and visitors;safeguarding personal belongings locking doors and windows when leaving;complying with reasonable safety instructions;obtaining appropriate travel, health and personal-property insurance;securing passports, visas, permits and university documentation; and paying for damage or loss caused through deliberate, negligent or unauthorised conduct. Valuable items should not be left unattended unless appropriate secure storage is provided.

Independent Providers and concierge services

Tours, transport, dining, wellness, entertainment, maintenance and other services may be supplied by independent Providers. The Provider’s own terms, safety requirements and cancellation policy may apply and will be communicated where relevant. We take reasonable care when selecting or introducing Providers, but do not control their independent day-to-day operations. Nothing in these Terms excludes liability arising from our own negligence, misrepresentation or breach of a non-excludable duty.

Website information

We take reasonable steps to keep listings, photographs, prices and descriptions accurate. Photographs may show the Property at an earlier date, and minor changes to furniture, décor or landscaping may occur. Material changes will be disclosed when known. Obvious pricing or availability errors may be corrected before confirmation. If a genuine and obvious error is discovered after confirmation, we will promptly offer the customer the correct booking terms or a full refund.Website availability is not guaranteed, and access may occasionally be suspended for maintenance, security or technical reasons.

Intellectual property and acceptable use

Website text, branding, graphics, layouts and original photographs are owned by or licensed to La Velique unless stated otherwise. They may not be copied, republished, commercially exploited or used to create a misleading association without written permission. Users must not attempt to disrupt the website, introduce malicious code, access restricted systems, scrape listings for commercial purposes or submit fraudulent booking requests.

Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, wilful misconduct or death or personal injury caused by negligence. Subject to those protections, we are not responsible for:losses that were not reasonably foreseeable;indirect or purely consequential losses;business losses arising from a personal accommodation booking;personal travel decisions outside the booked service acts or omissions of an independent Owner or Provider that we could not reasonably prevent; or events outside our reasonable control.Where legally reasonable, our total liability for a claim will not exceed the amount paid to us for the affected booking or service.These limitations do not reduce any mandatory consumer, tenancy or other statutory right.

Events outside reasonable control

Events outside reasonable control may include hurricanes, flooding, earthquakes, fire, epidemics, government restrictions, civil disturbance, transport disruption, widespread utility failure or other serious events that could not reasonably have been prevented.Where such an event affects our ability to provide a confirmed service, we will communicate promptly and offer an alternative, credit, postponement or refund where appropriate and legally required. Ordinary airline disruption or a customer’s inability to travel does not automatically make an available Property unavailable.

Complaints

Any concern should be reported as soon as reasonably possible so that we or the Owner have an opportunity to investigate and correct it. For an issue arising during a stay, the customer should ideally contact us within 24 hours of discovering the problem. A delay does not remove a statutory right, but it may affect the remedy where the delay prevented the issue from being corrected. Complaints should include:the customer’s name and booking reference a clear description of the issue; relevant photographs or documents and the requested resolution.We will aim to acknowledge a formal complaint within five business days and work toward a fair resolution.

Privacy

Personal information is handled in accordance with our Privacy Policy and Cookie Policy.Information may be shared with Owners, Providers and payment processors where reasonably necessary to verify, administer or fulfil a booking.

Changes to these Terms

The version in force when a booking is confirmed will normally govern that booking.We may update these Terms for future bookings by publishing a revised version and changing the “Last updated” date. A material change to an existing confirmed booking will not bind the customer unless agreed in writing or required by law.

General provisions

The Lead Booker must:be at least 18 years old;have legal capacity to enter into the booking;provide complete and accurate information have authority to accept these Terms for every Guest or occupant included in the booking; and ensure that all Guests and occupants comply with these Terms, the Booking Confirmation and the Property’s house rules. We may request identification and, for certain SGU Living services or rates, reasonable evidence of student, faculty, staff or family status.

Governing law

These Terms and bookings made through La Velique or SGU Living are governed by the laws of Grenada.The parties should first attempt to resolve disputes through good-faith communication. If resolution is not possible, either party may pursue any remedy available through the courts, tribunal or another legally recognised process.Nothing in these Terms prevents a consumer from exercising a mandatory legal right or using a forum available under applicable consumer law.

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Terms & Conditions